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TECH SUPPORT

If you need support outside of program hours, please contact the tech support at techsupport@jtproductionmanagement.com 

During the program, you can contact us using the inbox feature in the virtual lobby. 

Search 'Event Support' and one of our team members will be online to help. 

ACCESS REQUIREMENTS

For the best portal-experience, use Google Chrome on a desktop device. Please note that tablets (including iPads and Surface Pros) as well as phones will have reduced functionality. You will only be able to access the platform on one device at a time.​

If you are having trouble accessing the portal:​

  • Check that inevent.com is not blocked by your company server. If it is, you will need to submit the website to your IT team to unblock it. 

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom or Teams, as well as any other applications not in use. 

  • Disable cloud-based servers if you are using any, such as company-specific servers, Citrix etc. 

  • Use a personal device rather than a work device.

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the event team for support at techsupport@jtproductionmanagement.com, and include any relevant screen shots of error messages. Please ensure that you are using the correct browser and device first.

NAVIGATION

Navigate around the portal using the vertical menu bar on your left. This will give you access to:​​​

  • Virtual Lobby: View and enter sessions here. Each session will appear on the day of that session.

  • ​​My Agenda: Plan your day with the My Agenda tab 

  • ​​My Profile: Set up your profile before the Conference has started

  • Program: Here you can view and download the full program. 

  • ​​Best Papers: View the best paper from each track

  • Photo Booth: Capture the moment and remember ANZMAC with our innovative and interactive photo booth!

  • Proceedings: Download and read the full conference proceedings

  • Sponsors: Check out our sponsor’s virtual booths and websites

  • Networking: Head to the networking tab to be randomly matched another attendee and start networking!

  • Research Pitches:  For those that missed submitting a paper, there is still time to submit a research pitch. Please contact ANZMAC@jtproductionmanagement.com for more details

  • ANZMAC: If you have any questions about ANZMAC, head to their website for more details

  • Tech Support: If you have any technical issues, please read our tech support tab and get in touch with the event

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ATTENDING SESSIONS 

Head to the Virtual Lobby. Here you will see the different tabs for each day. There will be a red 'live' button that will appear once a session is live so you can see what is currently happening. 

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INSIDE A SESSION

When you enter the session, you will see a chat tab on the right-hand side. You can also use the chat function to post links or pass on information relevant to the discussion for others to see. We encourage you to start ‘side’ conversations during the sessions and interact with each other.

Directly below the chat tab, there is a question tab - please ask questions here. Questions posted in the ‘chat’ will get lost and unanswered.

Please remember to up vote any questions that you also want answered. The most popular questions will be asked first 

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LOOK OUT FOR NOTIFICATIONS 

There may be times throughout the day where the event team will send you venue notification. This will have a ping sound  and will pop up on your top right hand corner. This will help remind you of where you need to go, or whether a session is about to start. 

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INBOX

​This will appear at the top of the screen no matter where you are in the platform. Click on the inbox to see your messages, or 'find people to chat' to start a new message chain. You will be able to send messages to attendees who are offline: they will see the message once they log in. 

If at any stage, you are having technical difficulties click on the ‘Inbox’ at the top of the page.

 

In the Search bar type in ‘Event Support’ and members of our events team will appear. Feel free to message them for any questions you have.

 

For other major issues, email the events team at techsupport@jtproductionmanagement.com 

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