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Platform Support

If you need support outside of event day hours, please contact the Events Team at melinda@jtproductionmanagement.com

 

During an event, search for 'Event Support' in the inbox feature on the event portal and someone will help you.

BEFORE YOU LOG ON

1

LOOK FOR YOUR EVENT INFO EMAIL

If you can't find this in your emails

This email will contain your unique link to access the event platform without needing to log in. Each attendee will have their own personal link, so please don't share yours with others. Save this email so you don't lose your link.

2

IMPORTANT ACCESS INFORMATION

You should test their platform connection ahead of the event day to troubleshoot any access issues early. This is especially important if you are planning on using your camera.

  • The best way to test is to create a private group room with your camera on to see that it connects (no one else will be able to see you).

 

FOR THE BEST PLATFORM EXPERIENCE

  • Use Google Chrome on a laptop or computer. Tablets (including iPads and Surface Pro) as well as phones will have reduced functionality.

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom, Microsoft Teams, Skype, WebX etc, as well as any other applications not in use.

3

NAVIGATION

Navigate around the portal using the vertical menu bar on your left, or by clicking on your profile icon in the top right-hand corner. This will give you access to:

  • Virtual Lobby: watch sessions here. Remember to check that you are viewing sessions on the correct date by selecting the right tabs.

  • My Account: update your profile information here by clicking “edit” in the top right corner and “end” when you are done to save changes.

  • My Agenda: select and pin the sessions you are interested in attending for easier access on the event day. 

  • Program: an overview of each day. Find out what time the keynote speakers and presenters from each podium and poster session are online.

  • Day 1/2/3 Recordings: watch the pre-recorded presentations on demand.

  • ANZORS Sponsors: explore the companies that have made this event possible.

4

ATTENDING SESSIONS

Head to the Virtual Lobby. Here you will see the activities and employers available for each day. There will be a red "live" button that will appear once a session is live so you can see what is currently happening. 

There are different room types:

  • Sessions:  such as the keynote, podium and poster sessions, you attend as a viewer only (like watching a video). You can interact by typing questions and comments in the chat box.

  • Sponsor booths: meet the sponsors during their designated times and ask them any questions you may have.

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ASKING SPONSORS QUESTIONS ON SCREEN / JOINING DISCUSSION ROOMS

To request to join the screen, click the 'raise hand' button on the top left of your screen and wait for the sponsor representative to accept your request. Please be mindful to not interrupt presentations if they are currently in progress.

To leave the screen, find your name in the 'people' tab on the right of the screen and click on the arrow next to your name. Alternatively, simply exit the booth. 

5

NETWORKING / TECH SUPPORT

In the virtual lobby, click on the 'networking' button at the top of your screen. You will be able to see a list of attendees who are currently online. Click on an attendee’s name to send them a message or start a video chat.

 

To video chat:

  1. Click on the video camera button under the attendee’s name you would like to speak to.

  2. Select whether you would like the call to be public or private.

    • A public room will appear in “group rooms” in the virtual lobby, and anyone will be able to join.

  3. Click “join” on the pop-up screen. As with the interactive sessions, you will need to select the correct microphone and camera.

  4. A notification will be sent to the guest you want to chat with; they can choose to accept or decline your invitation.

  5. To add more people in your room, copy the link in your browser bar and send it to anyone else you would like to join.

Group rooms: create a new group, name it and select whether it should be public or private. 

  • Public rooms: anyone can see and join your room. 

  • Private rooms: you will need to copy the url address and send it to those who you would like to join your room (via inbox, email or any other messaging service) as your room will be hidden from the event lobby.

 

Inbox: this will appear at the top of the screen no matter where you are in the event. Click on the inbox to see your messages, or “find people to chat” to start a new message chain. You will be able to send messages to guests who are offline; they will see the message once they log in.

For technical support during an event, search "Event Support" in your inbox and start a chat with one of our team members who will be able to help you out. Please ensure you are following the correct access instructions first.