TECHNICAL SUPPORT

If you need support outside of program hours, please contact the tech support at tech@jtproductionmanagement.com 

or call us on +61 487 727 335

During the program, you can contact us using the inbox feature in the virtual lobby. 

Search 'Tech Support' and one of our tech team members will be online to help. 

1. Access Requirements

For the best portal experience, use Google Chrome on a desktop device. Please note that tablets (including iPads and Surface Pros) as well as phones will have reduced functionality. You will only be able to access the platform on one device at a time.​

Bandwidth requirements:

  • i7 Quad Core Processor or higher to use camera (you can still join as a viewer without these requirements) 

  • Minimum connection of 1.8Mpbs 

  • You can also reduce your video quality when watching sessions if you're experiencing low bandwidth. 

If you are having trouble accessing the portal:​

  • Check that inevent.com is not blocked by your company server. If it is, you will need to submit the website to your IT team to unblock it. 

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom or Teams, as well as any other applications not in use. 

  • Disable cloud-based servers if you are using any, such as company specific servers, Citrix etc. 

  • Use a personal device rather than work device.

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the tech team for support at tech@jtproductionmanagement.com, and include any relevant screen shots of error messages. Please ensure that you are using the correct browser and device first.

2. Navigation

Navigate around the portal using the vertical menu bar on your left. This will give you access to:

  • My Account: update your profile information here by clicking “edit” in the top right corner and “end” when you are done to save changes.

  • Virtual Lobby: view and enter sessions here. Each session will appear on the day of that session. 

  • Program: here you can view the full program. Check here before each session to view the practice tasks and peer group reflection questions.

  • Resources Hub: check out the resources hub and download the pre-reading  and supporting documents for each session.

  • Facilitator Profiles: view all facilitators photo and bios.

3. Attending Sessions

Head to the Virtual Lobby. Here you will see the different tabs for each session date. These tabs will only appear on the day of the session. There will be a red "live" button that will appear once a session is live so you can see what is currently happening. 

Inside a Session

If there is a Q&A or interactive portion of a session, the room host may request for participants to join the screen. To request access, click on the hand in the top right corner. The host will add you into the screen when appropriate: you will see a pop up appear when they do, which you will need to accept, then select your camera settings and click join.

You may also see a popup from your browser requesting access to your camera and microphone. Click "allow" on this first. Then select the correct camera and microphone option if you are using external equipment and click "join now". 

4. Participants 

Participants can talk with one another any time they are in the portal.

 

In the virtual lobby, you will be able to see a list of participants who are currently online. Click on an participant’s name to send them a message or start a video chat.

Peer Group Rooms 

Your allocated peer group room will appear under 'Peer Group Rooms'. You can access this room at any time. Only the participants in your allocated peer group, can see and access the room. 

Inbox

This will appear at the top of the screen no matter where you are in the platform. Click on the inbox to see your messages, or “find people to chat” to start a new message chain. You will be able to send messages to participants who are offline; they will see the message once they log in.

For technical support during an event, search "Tech Support" in your inbox and start a chat with one of our team members who will be able to help you out. Please ensure you are using the correct browser and device first.

Video Chat 

  1. Click on the video camera button under the participant’s name you would like to speak to.

  2. Select whether you would like the call to be public or private.

    • A public room will appear in “peer group rooms” in the virtual lobby, and anyone will be able to join.

  3. Click “join” on the pop-up screen.  You will need to select the correct microphone and camera.

  4. A notification will be sent to the participants you want to chat with; they can choose to accept or decline your invitation.

  5. To add more people in your room, copy the link in your browser bar and send it to anyone else you would like to join.

Event Management by JT. Production Management 2021 ©