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PLATFORM SUPPORT

If you need support outside of event day hours, please contact the Events Team at truongj@unimelb.edu.au. During an event, you can contact us using the inbox feature on the Interactive Event Platform.

BEFORE YOU LOG ON

1

For the best platform experience:

  • Use Google Chrome.

  • Use a laptop or computer (phones, iPads, tablets and Microsoft Surface Pro will have reduced functionality)

  • Students in China must use a VPN to access the platform. You can download FortiClient in your UoM portal, more instructions here.

  • You will only be able to access the event on one device at a time.​

If you are having trouble accessing the platform:

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom, as well as any other applications not in use. 

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the Events Team for support at truongj@unimelb.edu.au, and include any relevant screen shots of error messages. Please ensure that you are using the correct browser and device first.

 

ACCESS REQUIREMENTS

USING THE EVENT PLATFORM

2

CREATE YOUR ACCOUNT

Create an account for the platform by filling out your details here: go.unimelb.edu.au/8jei.

Please use your UoM email to register. You can log in to your account using your email and password, or use your unique link in your registration confirmation email. 

Once you have set up your account you can enter and familiarise yourself with the platform. We recommend you testing your camera and microphone settings by creating a private group room. 

3

NAVIGATION

Once you have entered the platform, you can navigate around using the vertical menu bar on your left, or by clicking on your profile icon in the top right-hand corner. This will give you access to:

  • My Agenda: pin the sessions you are attending for easy access. Once you have pinned your sessions, click on the filter button next to the search bar and select “My Schedule” to view the sessions you have pinned. The link next to the camera button will take you directly to your room.

  • My Account: update your profile information.

  • Virtual Lobby: view all the sessions.

4

SESSION TYPES

Main sessions: (welcome, entertainment and day 2 sessions): students will join as a viewer to watch the session (like watching a video) and participate in the chat to the right of the screen.

 

Meet your Course Coordinators: some course coordinators may choose to hold a video Q&A at the end of their presentation.

  • To request to join the screen, click the hand icon in the top left corner of the video screen. The course coordinator will accept your request where appropriate.

  • You will then see a pop up appear that you will need to accept before selecting your camera settings to join.

  • To leave the screen, you can either head back to the lobby and re-join the session, or click on the “people” tab on the right, find your name and click on the arrow icon next to it.

 

Meet the Clubs: join the introduction section where each club will introduce themselves and tell you all about their club. Afterwards, you can join each club’s individual room where there may be presentations, Q&A’s or even icebreaker games. You can enter the screen in the same way as with the Meet your Course Coordinator session.

USING YOUR CAMERA

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If a coordinator has a Q&A portion of their session or if you want to speak to the clubs on screen, you can request to do so.

To request to turn your camera on, click on the hand in the top right corner. The host will add you into the screen when appropriate: you will see a pop up appear when they do, which you will need to accept, then select your camera settings and click join.

You may also see a popup from your browser requesting access to your camera and microphone. Click "allow" on this first. Then select the correct camera and microphone option if you are using external equipment and click "join now". 

To leave the screen, search for your name and click on the arrow to the right of it, or exit the session.

NETWORKING

5

In the virtual lobby, you will be able to see a list of attendees who are currently online. Click on an attendee’s name to send them a message or start a video chat.

 

To video chat:

  1. Click on the video camera button under the guest’s name you would like to speak to.

  2. Select whether you would like the call to be public or private.

    • A public room will appear in “group rooms” in the virtual lobby, and anyone will be able to join.

  3. Click “join” on the pop-up screen. As with the interactive sessions, you will need to select the correct microphone and camera.

  4. A notification will be sent to the guest you want to chat with; they can choose to accept or decline your invitation.

  5. To add more people in your room, copy the link in your browser bar and send it to anyone else you would like to join.

 

Inbox: this will appear at the top of the screen no matter where you are in the event. Click on the inbox to see your messages, or “find people to chat” to start a new message chain. You will be able to send messages to guests who are offline; they will see the message once they log in.

For technical support during an event, search "Events Team" in your inbox and start a chat with one of our team members who will be able to help you out. Please ensure you are using the correct browser and device first.