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HELP DESK

If you need support outside of event day hours, please contact the Events Team at feitawards@jtproductionmanagement.com.

 

During an event, you can contact us using the inbox feature in the Virtual Lobby by searching 'Event Support'.

BEFORE YOU LOG ON

1

For the best platform experience:

  • Use Google Chrome.

  • Use a laptop or computer (phones, iPads, tablets and Microsoft Surface Pro will have reduced functionality)

  • You will only be able to access the event on one device at a time.​

If you are having trouble accessing the platform:

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom, as well as any other applications not in use. 

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the Events Team for support at feitawards@jtproductionmanagement.com, and include any relevant screenshots of error messages. Please ensure that you are using the correct browser and device first.

 

ACCESS REQUIREMENTS

USING THE EVENT PLATFORM

2

ENTERING YOUR ACCOUNT AND CREATING A PROFILE

You can log in to your account using your email and password or clicking on the magic link which you will find in your event platform access email sent to you upon registration.

Once you have entered the platform you can familiarise yourself with the program by clicking through the day buttons. We also encourage you to create your profile by selecting the 'My Profile' tab on the left-hand side and adding a picture and filling out the fields. 

We recommend you test your camera and microphone settings prior to the program beginning. 

3

NAVIGATION

Once you have entered the platform, you can navigate around using the vertical menu bar on your left. You will automatically enter the 'Virtual Lobby' each time you enter the platform. This is where you will spend most of your time, as this is where the program is displayed in sessions. 

On the left-hand side you will see a menu of tabs providing additional event information such as the program and photobooth gallery. 

4

EVENT PROGRAM

The awards night contains three key activities within the program, below are some tips on how to navigate/ what to do: 

Photobooth:

  • Click on the 'photo booth' room in the virtual lobby. Here you will be able to take photos, which will upload to an online gallery

  • You can also create stickers of yourself that other guests can add to their own photos, so it looks like you are together in one frame

  • If you don't want to do this, click 'skip' and head straight to taking a photo

  • Look out for the Head of School stickers and be sure to take a photo with the Dean which can be found as a frame

Red Carpet: 

  • Join the virtual red carpet hosted by Professor Andrew Ooi and Professor Elaine Wong. Here you will be invited to come on screen to show off your outfit. The best-dressed will win vouchers. 

Awards Ceremony:

  • Head over to the 'Awards Ceremony' room, and watch as we announce and congratulate our recipients live. 

  • Here you can chat with fellow students and colleagues. 

 

What to do after the ceremony

  • You can choose to connect with other attendees by finding them in the 'Networking area on the top right

  • Search their name, click and select to meet or chat
    *Please note, this function is only compatible with laptops, no tablets or phones

  • Refer to the 'Networking' step for more details 

USING YOUR CAMERA

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To request to turn your camera on during a main session, practical or workshop, click on the hand in the top right corner. The host will add you into the screen when appropriate: you will see a pop up appear when they do, which you will need to accept, then select your camera settings and click join.

You may also see a popup from your browser requesting access to your camera and microphone. Click "allow" on this first. Then select the correct camera and microphone option if you are using external equipment and click "join now". 

To leave the screen, search for your name and click on the arrow to the right of it, or exit the session.

NETWORKING

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In the virtual lobby, you will be able to see a list of attendees who are currently online via the 'Networking' button in the top bar. Search for or click on an attendee’s name to send them a message or start a video chat.

 

To video chat:

  1. Click on the video camera button under the guest’s name you would like to speak to.

  2. Select whether you would like the call to be public or private.

    • A public room will appear in “group rooms” in the virtual lobby, and anyone will be able to join.

  3. Click “join” on the pop-up screen. As with the interactive sessions, you will need to select the correct microphone and camera.

  4. A notification will be sent to the guest you want to chat with; they can choose to accept or decline your invitation.

  5. To add more people in your room, copy the link in your browser bar and send it to anyone else you would like to join.

 

Inbox: this will appear at the top of the screen no matter where you are in the event. Click on the inbox to see your messages, or “find people to chat” to start a new message chain. You will be able to send messages to guests who are offline; they will see the message once they log in.

For technical support during an event, search "Events Team" in your inbox and start a chat with one of our team members who will be able to help you out. Please ensure you are using the correct browser and device first.