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EVENT SUPPORT

If you need immediate event support, please find the events team via chat by clicking to the 'Virtual Lobby', navigating to the top right 'INBOX' and searching for 'Event Support' to start a chat with someone from the team. 

How to navigate in this event platform?

BEFORE YOU LOG ON

1

Access requirements

  • To ensure you have a stable and seamless experience, we recommend opening the virtual venue on a Chrome Browser
     

  • If you are located in China, you will require a VPN to access the platform. You can use FortiClient in your student portal. 
     

  • Please note that phones and tablets (including iPads, Microsoft Surface Pro and Chromebooks) have limited functionality.

2

Before you log on

  • Close all other programs and apps on your computer, especially those with access to
    your camera.

  • Ensure your camera and mic access is on, to check please refer to this document. 

3

Log on

  • Use the link that was shared in your email to log on. If you have not received the email, please contact the events team at truongj@unimelb.edu.au

NAVIGATING THE VIRTUAL LOBBY

UPDATING YOUR PROFILE

  • Click on the 'My Account' tab 

  • Click 'Edit' on the right-hand side

  • You can update your profile picture, and edit your details

  • Remember to click 'Done' to save your changes

MEETING YOUR DONOR/ RECIPIENT

If you are scheduled to meet with your donor/ recipient, you will see your award room in the Virtual Lobby

  • Head to the 'Virtual Lobby' tab and click on your award room

  • Once you enter a room, you will be notified to turn your camera/ mic on. Select your correct microphone and speaker options, especially if you are using earphones, then press 'Join now'

  • From here you will be able to virtually see other people who are in the room and chat with them

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AWARDS NIGHT - PROGRAM 

The awards night contains three key activities within the program, below are some tips on how to navigate/ what to do: 

Photo booth

 

  • Click on the 'photo booth' room in the virtual lobby. Here you will be able to take photos, which will upload to an online gallery

  • You can also create stickers of yourself that other guests can add to their own photo, so it looks like you are together in one frame

  • If you don't want to do this, click 'skip' and head straight to taking a photo

​6:30PM - Awards Ceremony

 

  • Head over to the 'Awards Ceremony' room, and watch as we announce and congratulate our recipients live. 

  • Here you can chat to fellow students and colleagues. 

What to do after the ceremony

  • You can choose to connect with other attendees by finding them in the 'Networking area on the top right

  • Search their name, click and select to meet or chat

  • *Please note, this function is only compatible with laptops, no tablets or phones

Look out for notifications

  • There may be times throughout the day where the event team will send you venue notificationa. This will have a ping sound  and will pop up on your top right hand corner. This will help remind you of where you need to go, or whether a session is about to start. 

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  • Once you enter a room, you will be notified whether the session started or not. 

  • You can see a small red 'LIVE' icon beside the session(s) that has started.