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PLATFORM SUPPORT

If you need support outside of event day hours, please contact the Events Team at views@jtproductionmangement.com or on 0487 727 335.

During an event, you can contact us using the inbox feature on the Interactive Event Platform, just search 'Event Support' and select one of our team members.

BEFORE YOU LOG ON

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For the best platform experience:

  • Use a Google Chrome browser.

  • Use a laptop or computer (phones, iPads, tablets and Microsoft Surface Pro will have reduced functionality).

  • You will only be able to access the event on one device at a time.​

If you are having trouble accessing the platform:

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom, as well as any other applications not in use. 

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the Events Team for support at views@jtproductionmanagement.com, and include any relevant screen shots of error messages. Please ensure that you are using the correct browser and device first.

 

ACCESS REQUIREMENTS

USING THE EVENT PLATFORM

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ENTERING YOUR ACCOUNT & MAKING A PROFILE

You can log in to your account using your email and password or clicking on the magic link which you will find in your event platform access email sent to you on Monday, September 13. 

Once you have entered the platform you can familiarise yourself with the program by clicking through the 'Day 1', 'Day 2', etc. buttons. We also encourage you to create your profile by selecting the 'My Profile' tab on the left-hand side and adding a picture and filling out the fields. 

We recommend you test your camera and microphone settings prior to the program beginning. 

3

NAVIGATION

Once you have entered the platform, you can navigate around using the vertical menu bar on your left.
You will automatically enter the 'Virtual Lobby' each time you enter the platform. This is where you will spend most of your time, as this is where the program is displayed in sessions. 

On the left-hand side you will see a menu of tabs. Within these tabs you will find: 

  • Virtual Lobby: where you will view all the sessions.

  • My Profile: update your profile information.

  • Program: view the program for the entire week. 

  • Speaker Profiles: learn about the backgrounds of those you will be hearing from throughout the program. 

  • Resources Hub: View any videos, documents, links or websites our universities encourage you to use and visit. 

  • Our Partners: learn about the companies and organisations that have made this program possible. 

  • VIEWS Website: find out more about the VIEWS program. 

  • Help Desk: if you require technical assistance, see if we can answer any of your questions here. 

4

SESSION TYPES

Main sessions: (presentations and talks by the university institutions):

Students will join as a viewer to watch the session (like watching a video) and participate in the chat to the right of the screen.

  • Please enter these rooms and click 'Join as a viewer' unless told so otherwise via a notification. 

 

Practical sessions/Workshops and Breakout rooms: (involves your interaction on-screen with presenters and other students):
Some practical sessions and workshops ask that you join using your camera and microphone so that you can interact with the presenters, such as during a practical activity or to share your findings with the group. 
Breakout rooms and yarning circles require you to be on-screen each time - these are networking opportunities! 

  • Please enter these sessions by clicking 'Join as a presenter'.

  • Select your appropriate camera and microphone settings to join the conversation. 

PLEASE NOTE: You will be told whether to join as a presenter or viewer for each session via a notification before it begins. Please read these instructions carefully. 

If you are attending a session as a viewer and the University presenter asks you to 'Raise your hand' if you would like to come on screen to join a discussion, you can do so by:
 

  • Clicking the hand icon in the top left corner of the video screen. The presenter will accept your request where appropriate.

  • You will then see a pop-up appear that you will need to accept before selecting your camera settings to join.

  • To leave the screen, you can either head back to the lobby and re-join the session, or click on the “people” tab on the right, find your name and click on the arrow icon next to it. Please find further explanation below. 

USING YOUR CAMERA

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To request to turn your camera on during a main session, practical or workshop, click on the hand in the top right corner. The host will add you into the screen when appropriate: you will see a pop up appear when they do, which you will need to accept, then select your camera settings and click join.

You may also see a popup from your browser requesting access to your camera and microphone. Click "allow" on this first. Then select the correct camera and microphone option if you are using external equipment and click "join now". 

To leave the screen, search for your name and click on the arrow to the right of it, or exit the session.

NETWORKING

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In the virtual lobby, you will be able to see a list of attendees who are currently online via the 'Networking' button in the top bar. Search for or click on an attendee’s name to send them a message or start a video chat.

 

To video chat:

  1. Click on the video camera button under the guest’s name you would like to speak to.

  2. Select whether you would like to 'schedule a meeting' or 'meet now'. 

  3. Select 'private' when asked to select the level of privacy for the call. 

  4. Click “join” on the pop-up screen. As with the interactive sessions, you will need to select the correct microphone and camera.

  5. A notification will be sent to the guest you want to chat with; they can choose to accept or decline your invitation.

  6. To add more people in your room, copy the link in your browser bar and send it to anyone else you would like to join.

 

Inbox: this will appear at the top of the screen no matter where you are in the event. Click on the inbox to see your messages, or “find people to chat” to start a new message chain. You will be able to send messages to guests who are offline; they will see the message once they log in.

For technical support during an event, search "Events Team" in your inbox and start a chat with one of our team members who will be able to help you out. Please ensure you are using the correct browser and device first.