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PLATFORM SUPPORT

If you need support outside of event day hours, please contact the Events Team at TBCDuring an event, you can contact us using the inbox feature on the Interactive Event Platform.

BEFORE YOU LOG ON

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For the best platform experience:

  • Use Google Chrome.

  • Use a laptop or computer (phones, iPads, tablets and Microsoft Surface Pro will have reduced functionality)

  • You will only be able to access the event on one device at a time.​

If you are having trouble accessing the platform:

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom, as well as any other applications not in use. 

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the Events Team for support at TBC, and include any relevant screen shots of error messages. Please ensure that you are using the correct browser and device first.

 

ACCESS REQUIREMENTS

USING THE EVENT PLATFORM

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ENTERING YOUR ACCOUNT & MAKING A PROFILE

You can log in to your account using your email and password which you will find in your registration confirmation email. 

Once you have entered the platform you can familiarise yourself with the program by clicking through the day buttons and create your profile by selecting the 'My Profile' tab on the left-hand side and adding a picture and filling out the fields. 

We recommend you test your camera and microphone settings by creating a private group room. 

3

NAVIGATION

Once you have entered the platform, you can navigate around using the vertical menu bar on your left, or by clicking on your profile icon in the top right-hand corner. This will give you access to:

  • My Agenda: pin the sessions you are attending for easy access. Once you have pinned your sessions, click on the filter button next to the search bar and select “My Schedule” to view the sessions you have pinned. The link next to the camera button will take you directly to your room.

  • My Account: update your profile information.

  • Virtual Lobby: view all the sessions.

4

SESSION TYPES

Main sessions: (presentations and talks by the university institutions):

Students will join as a viewer to watch the session (like watching a video) and participate in the chat to the right of the screen.

  • Please enter these rooms and click 'Join as a viewer'. 

 

 Practical sessions/Workshops: (involves your interaction on-screen with presenters and other students): some sessions ask that you join using your camera and interact with the presenters, such as during a practical activity or to share your findings with the group. 

  • Please enter these sessions the same way you would a main session, by clicking 'Join as a viewer'.

  • When prompted by the speaker, to request to join the screen during a presentation or workshop, click the hand icon in the top left corner of the video screen. The presenter will accept your request where appropriate.

  • You will then see a pop-up appear that you will need to accept before selecting your camera settings to join.

  • To leave the screen, you can either head back to the lobby and re-join the session, or click on the “people” tab on the right, find your name and click on the arrow icon next to it.

 

Breakout rooms: 

Breakout rooms involve interacting with other students on screen like Zoom to discuss previous learnings or work on tasks.

  • Please enter the rooms and click 'Join as a presenter'. 

  • Select your appropriate camera and microphone settings to join the conversation. 

USING YOUR CAMERA

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To request to turn your camera on during a main session, practical or workshop, click on the hand in the top right corner. The host will add you into the screen when appropriate: you will see a pop up appear when they do, which you will need to accept, then select your camera settings and click join.

You may also see a popup from your browser requesting access to your camera and microphone. Click "allow" on this first. Then select the correct camera and microphone option if you are using external equipment and click "join now". 

To leave the screen, search for your name and click on the arrow to the right of it, or exit the session.

NETWORKING

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In the virtual lobby, you will be able to see a list of attendees who are currently online via the 'Networking' button in the top bar. Search for or click on an attendee’s name to send them a message or start a video chat.

 

To video chat:

  1. Click on the video camera button under the guest’s name you would like to speak to.

  2. Select whether you would like the call to be public or private.

    • A public room will appear in “group rooms” in the virtual lobby, and anyone will be able to join.

  3. Click “join” on the pop-up screen. As with the interactive sessions, you will need to select the correct microphone and camera.

  4. A notification will be sent to the guest you want to chat with; they can choose to accept or decline your invitation.

  5. To add more people in your room, copy the link in your browser bar and send it to anyone else you would like to join.

 

Inbox: this will appear at the top of the screen no matter where you are in the event. Click on the inbox to see your messages, or “find people to chat” to start a new message chain. You will be able to send messages to guests who are offline; they will see the message once they log in.

For technical support during an event, search "Events Team" in your inbox and start a chat with one of our team members who will be able to help you out. Please ensure you are using the correct browser and device first.