top of page

Help Desk

If you need support outside of program hours, please contact the tech support at

During the program, you can contact us using the inbox feature in the virtual lobby. 

Search 'Event Support' and one of our team members will be online to help. 


For the best platform experience, use Google Chrome on a desktop device. Please note that tablets (including iPads and Surface Pros), as well as phones, will have reduced functionality. You will only be able to access the platform on one device at a time.​

If you are having trouble accessing the portal:​

  • Check that is not blocked by your company server. If it is, you will need to submit the website to your IT team to unblock it. 

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom or Teams, as well as any other applications not in use. 

  • Disable cloud-based servers if you are using any, such as company-specific servers, Citrix etc. 

  • Use a personal device rather than a work device.

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the event team for support, and include any relevant screenshots of error messages. Please ensure that you are using the correct browser and device first.


Navigate around the portal using the vertical menu bar on your left, or by clicking on your profile icon in the top right-hand corner. This will give you access to:​​

  • Virtual Lobby: Watch sessions here. Remember to check that you are viewing sessions on the correct date by selecting the right tabs.

  • Conference Program Booklet: View the APEN 2022 Conference Program Booklet; a handy resource with the full program, and information on the Abstracts and Presenters.

  • Full Program: Access the full program to plan your conference experience.

  • My Agenda: Select and pin the sessions you are interested in attending for easier access on the event day. 

  • My Account: Update your profile information here by clicking “edit” in the top right corner and “end” when you are done to save changes.

  • Abstracts Day One: See a list of the Abstract Presentations on day one of the conference.

  • Abstracts Day Two: See a list of the Abstract Presentations on day two of the conference.

  • Poster Presentations: See a list of the poster presentations featured at the conference.

  • Sponsors: Take the time to recognise our conference partners and sponsors, who without the support of the APEN Conference could not take place.


Head to the Virtual Lobby. Here you will see the activities and employers available for each day. There will be a red "live" button that will appear once a session is live so you can see what is currently happening. 

There are different room types:

  • Sessions:  such as the keynote, concurrent and poster sessions, you attend as a viewer only (like watching a video). You can interact by typing questions and comments in the chat box.

  • Sponsor booths: meet the sponsors during their designated times and ask them any questions you may have.


In the virtual lobby, click on the 'networking' button at the top of your screen. You will be able to see a list of attendees who are currently online. Click on an attendee’s name to send them a message or start a video chat.​


To video chat:

  1. Click on the video camera button under the attendee’s name you would like to speak to.

  2. Select whether you would like the call to be public or private.

    • A public room will appear in “group rooms” in the virtual lobby, and anyone will be able to join.

  3. Click “join” on the pop-up screen. As with the interactive sessions, you will need to select the correct microphone and camera.

  4. A notification will be sent to the guest you want to chat with; they can choose to accept or decline your invitation.

  5. To add more people in your room, copy the link in your browser bar and send it to anyone else you would like to join.

Group rooms: create a new group, name it and select whether it should be public or private. 

  • Public rooms: anyone can see and join your room. 

  • Private rooms: you will need to copy the url address and send it to those who you would like to join your room (via inbox, email or any other messaging service) as your room will be hidden from the event lobby.


Inbox: this will appear at the top of the screen no matter where you are in the event. Click on the inbox to see your messages, or “find people to chat” to start a new message chain. You will be able to send messages to guests who are offline; they will see the message once they log in.


This will appear at the top of the screen no matter where you are on the platform. Click on the inbox to see your messages, or “find people to chat” to start a new message chain. You will be able to send messages to delegates who are offline; they will see the message once they log in.​

For technical support during an event, search "Event Support" in your inbox and start a chat with one of our team members who will be able to help you out. Please ensure you are following the correct access instructions first.


There may be times throughout the day where the event team will send you venue notification. This will have a ping sound and will pop up on your top right-hand corner. This will help remind you of where you need to go, or whether a session is about to start. 

Sponsor Booths
Concurrent Sessions
Keynote and Plenary Sessions
Push Notifications
bottom of page