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EVENT SUPPORT

If you need support outside of program hours, please contact the tech support at librariesbydesign@jtproductionmanagement.com.

During the program, you can contact us using the inbox feature in the virtual lobby. 

Search 'Event Support' and one of our event team members will be online to help. 

ACCESS REQUIRMENTS

For the best portal experience, use Google Chrome on a desktop device. Please note that tablets (including iPads and Surface Pros), as well as phones, will have reduced functionality. You will only be able to access the platform on one device at a time.​

If you are having trouble accessing the portal:​

  • Check that inevent.com is not blocked by your company server. If it is, you will need to submit the website to your IT team to unblock it. 

  • Check your WiFi connection. You may need to use your phone's hotspot for a stronger connection, use ethernet instead of WiFi, or move closer to your modem. 

  • Close other programs or tabs on your device that are using your camera, such as Zoom or Teams, as well as any other applications not in use. 

  • Disable cloud-based servers if you are using any, such as company-specific servers, Citrix, etc. 

  • Use a personal device rather than a work device.

  • Try accessing the event in "incognito" mode in your Google Chrome browser.

  • Reach out to the tech team for support at librariesbydesign@jtproductionmanagement.com and include any relevant screenshots of error messages. Please ensure that you are using the correct browser and device first.

Navigation 

Navigate around the portal using the vertical menu bar on your left. This will give you access to:

  • Virtual Lobby: View and enter sessions here. Each session will appear on the day of that session.

  • My Profile: Your personal details will be listed here once you have updated them

  • Program: Here you can view the full program. 

  • Speaker Profiles: View all Speaker headshots and bios.

Look out for notifications 

There may be times throughout the day where the event team will send you venue notification. This will have a ping sound and will pop up on your top right-hand corner. This will help remind you of where you need to go, or whether a session is about to start. 

Attending Sessions 

Head to the Virtual Lobby. Here you will see the different session for the day. There will be a red "live" button that will appear once a session is live so you can see what is currently happening. 

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Inbox

This will appear at the top of the screen no matter where you are in the platform. Click on the inbox to see your messages, or “find people to chat” to start a new message chain. You will be able to send messages to delegates who are offline; they will see the message once they log in.​